A managed communications provider can create, monitor, and maintain your messaging systems. Typically, managed communication services focus on video and voice over IP (VoIP) , but many will also support your chat-based instant messaging features.

Generally, communication MSP will establish a centralized contact center and manage all of your communication channels from that center. Types of managed communication services include:

Email monitoring Answering a phone Collecting fax machine messages Monitoring your instant chat widget on your website

The main benefit of managed communications is that your employees or customers can access all of your communication channels through one login. They would not need different credentials for your email, video conferencing, chat, or anything else.

Another significant benefit of communication MSPs is that you can be sure that there will always be someone monitoring your lines of communication. Many managed communication providers offer 24/7 service so customers can easily interact with your company outside business hours.

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