According to ITIL, ‘an Individual incident is an unplanned interruption to a service, or reduction in the quality of a service’ (Global Knowledge, 2021). Incidents refer to a single event that results in a service disruption. A problem is defined as the root cause of an incident and the consequential disruptions. In some cases, a problem leads to just one incident, in other cases, it causes several incidents at once. When an incident occurs your team might identify the cause as one problem or several problems. To prevent future incidents, it’s essential to conduct a root cause analysis, to identify the underlying problem. Downtime due to service disruptions can be costly, negatively affecting your bottom line. With fewer disruptions, your business will save both time and money. With the support of a dedicated network operation center, businesses can access support on a wide range of technical and current challenges. More info: What is Internet Exchange Point IXP